Answers to the most common questions about buying and selling on Disnasty. Can’t find what you’re looking for? Contact usand we’ll help you out.
How it works
Getting startedWhat happens from browsing to your order showing up at your door, and how listing and selling works on Disnasty.
FAQ
All topicsQuick answers on accounts, listing, fees, shipping, orders, trust, cataloging, and more.
Shipping guide
OrdersHow live shipping rates, prepaid labels, tracking, processing time, and customs forms work.
Condition guide
BuyingWhat Mint, Near Mint, VG+, and the rest of the Goldmine grades mean for both media and sleeve condition.
Listing guide
SellingHow to create a listing, grade and price it, add photos, and keep it accurate afterward.
CSV import guide
SellingEvery accepted value for each column of the bulk-import file, so it imports cleanly on the first try.
Discogs Sync guide
SellingHow keeping your Disnasty and Discogs listings in step with each other actually works.
Shopify Import guide
SellingHow pulling products from your Shopify store into new Disnasty listings works.
Wishlist guide
BuyingHow saving releases you want, without buying them yet, works and how it differs from Collection.
Collection guide
BuyingHow cataloging the records you already own works, and how it differs from Wishlist.
Ratings guide
TrustHow leaving and reading seller reviews works, and where a seller’s average rating shows up.
Settings guide
AccountWhat each section of Settings controls, from your profile to payouts to verification.
Contact us
SupportCan't find what you're looking for? Send us a message and we'll get back to you.
